Política de envío

We are committed to delivering every exquisite piece of ceramics to you safely and efficiently.

Dual Shipping Locations

To ensure optimal speed and inventory efficiency, your order may ship from one of the following locations depending on stock availability and routing optimization:

    • Singapore Taiwu Gallery (Flagship Store) – Selected inventory & regional fulfillment
    • Dehua Studio, China – Direct-from-source fulfillment for authentic craftsmanship.

Free Shipping Policy

    • Singapore Local Orders:
      Free shipping on orders over $99 USD equivalent (local delivery only).
    • International Orders:
      Free international shipping on orders over $150 USD, except for tea set bundles (see below).
    • Shipping fees for orders below these thresholds will be calculated at checkout.

Tea Set Bundle Shipping Exception

Please note:

    • Gift Box Tea Set Bundles are NOT eligible for free shipping.
    • These bundled sets require reinforced packaging due to size and fragility.
    • A fixed shipping fee of $39.95 – $45.95 USD applies depending on destination.

This ensures safe international delivery of boxed sets.

Shipping Carriers

Most orders are shipped via Airmail.
We primarily use e-Packet and prioritize SF-Express for faster and more reliable tracking in supported countries.

SF-Express Coverage Includes

United States, Canada, Mexico, France, Germany, Italy, United Kingdom, Spain, Austria, Belgium, Czech Republic, Denmark, Ireland, Netherlands, Sweden, Hungary, Lithuania, Portugal, Slovenia, Slovakia, Luxembourg, Australia, Thailand, Malaysia, Singapore, Indonesia, Philippines, Japan.

Estimated Delivery Time

    • Processing Time: 2–3 business days
    • Estimated Delivery: 7–14 business days after dispatch
      (Due to customs procedures and carrier variability, exact dates cannot be guaranteed.)

Expedited Shipping

DHL, FedEx, and UPS express shipping options are available upon request. Please contact us for a quotation.

Order Tracking

Once shipped, you will receive an email with tracking details.
Track your package via 17track.net or our website tracking page

 

Our Damage Guarantee

We promise a seamless and worry-free solution if your package is damaged in transit.

  • Retain & Photograph (within 2 days): Keep the original packaging and take clear photos of both the damaged item(s) and shipping materials.
  • Notify Us: Email your order number, description, and photos to our support team.
  • Resolution: Within 24 hours, we will coordinate a solution: replacement, full refund, store credit, or full-value gift voucher redeemable at checkout. The voucher can be saved in Apple Wallet for convenient use.


⚠ Note: Claims submitted after 2 calendar days may be reviewed on a case-by-case basis.

 

Customs, Taxes & Returns

  • Currencies: Prices are primarily in USD; SGD, EUR, JPY, KRW also supported. Currency displays adjust by region.
  • Taxes & Duties (DDP): EU & North America orders include duties/taxes in checkout—no extra fees at delivery. For other countries, the buyer is responsible for applicable customs charges.
  • Unclaimed / Returned Packages: Packages returned for reasons other than damage can be resent after paying additional shipping. Refunds (if not resent) deduct original shipping + 30% restocking fee.