FAQ

Basically, an email will be received when the package shipping. And you also will see the tracking number in the email. (You may also checking the junk mail if you have not see the email, or just contact me for any future assistant.

We will try our best to select the fast way, and make sure your get the package faster. Most orders typically arrive within 10 working days. However, it will depends on the distance between us, also depends on service of the delivery. More information about shippingcan be found here.

You are always welcome to  Track Your Order Here or an easy way in the 3rd source by 17Track.net , and I'm pleasure to be an assistant for any issue with your package.

Of course! We will do our best to make sure anything safely. All your tea-ware will be packed with bubble package or tatter. And all your tea-ware will be take care safely with love. 

At BestCeramics.cn, we adhere to a strict replacement policy to ensure efficiency and sustainability. We will only replace the damaged part of your tea set, not the entire set. Therefore, please retain all undamaged components of your tea set, even if only part of it is damaged.

If you have already discarded the original tea set, please let us know, as this will impact how we handle your request.

While it's possible to request an address change after your package has been shipped, doing so increases the risk of your package being lost or misdelivered. If a package is lost due to a customer-initiated address change, we cannot be held responsible. We strongly recommend providing the correct and final shipping address when placing your order to avoid any complications. If you need to change your address after shipment, please contact the shipping carrier directly to attempt to resolve the issue.