FAQ

Shipping

How to track my order status?

Basically, an email will be received when the package shipping. And you also will see the tracking number in the email. (You may also checking the junk mail if you have not see the email, or just contact me for any future assistant.

How long will my package take to arrive?

We will try our best to select the fast way, and make sure your get the package faster. Most orders typically arrive within 10 working days. However, it will depends on the distance between us, also depends on service of the delivery. More information about shippingcan be found here.

How do I track my order?

You are always welcome to  Track Your Order Here or an easy way in the 3rd source by 17Track.net , and I'm pleasure to be an assistant for any issue with your package.

Can you make sure to pack my tea-ware safely?

Of course! We will do our best to make sure anything safely. All your tea-ware will be packed with bubble package or tatter. And all your tea-ware will be take care safely with love. 

What will I receive if my product is damaged?

At BestCeramics.cn, we adhere to a strict replacement policy to ensure efficiency and sustainability. We will only replace the damaged part of your tea set, not the entire set. Therefore, please retain all undamaged components of your tea set, even if only part of it is damaged.

If you have already discarded the original tea set, please let us know, as this will impact how we handle your request.

Refunds and Returns

Do you accept refunds?

Yes, we accept a limited returns with any unused tea-ware, and you may be charge a 30% restocking fee. Also own the cost of return shipping. Learn more about in Returns & Refunds policy.

What happens if my package arrives damaged?

All you need to do is email us ASAP, and contact the local phone number which we attached in the package slip. And save all the item of package until the delivery check and confirmed. You replacement will arrange in 15 working days once the confirmation issued.

Wholesales

Do you offer a wholesale pricing for your tea-ware?

Yes, We offer wholesale pricing on our tea-ware. For more information, please contact us with the tea-ware pieces you are interested in purchasing and we will be happy to provide you with details regarding pricing and MOQ.

Yes, we offer wholesale prices to online stores, teahouses, and retailers. Most of our products are available for wholesale purchase, and we provide custom service, you can choose to put your own brand logo, text, or other things you like on the product * (based on the number of orders you make, there are different basic prices).

In our wholesale customers, you can choose more product catalogs. For more information, please register as one of our customers and leave your information, we will contact you as soon as possible.